Refund policy

Ankooram Nursery – Refund & Return Policy

At Ankooram Nursery, we take great care in delivering healthy, quality plants to our customers. Please read our refund policy carefully before placing an order.

Eligibility for Refund We offer refunds or replacements in the following cases:

  • The plant arrives damaged or dead due to shipping
  • You received the wrong plant/product
  • The plant is in significantly poor condition compared to the listing

To be eligible, you must contact us within 48 hours of delivery with clear photos of the plant and packaging.

Non-Refundable Situations

  • Natural leaf drop or minor cosmetic damage due to transit stress (plants recover quickly with proper care)
  • Damage caused by improper care after delivery
  • Change of mind or buyer's remorse
  • Requests made after 48 hours of delivery

How to Request a Refund Email us at [your email] or WhatsApp us at +91 99241 98907 with:

  1. Your order number
  2. Photos of the damaged/incorrect product
  3. Brief description of the issue

We will respond within 2 business days.

Refund Process

  • Approved refunds will be processed within 5–7 business days to your original payment method
  • Alternatively, we may offer a replacement plant at our discretion

Pickup Orders For store pickup orders, please inspect your plants before leaving the store. We do not accept returns after the plant has left our premises for pickup orders.

Contact Us Ankooram Nursery, Near Rayma Bridge, Olpad-Hansot Road, Rayma, Gujarat – 393030 📞 +91 99241 98907